Terms & Conditions

1. Definitions

1.1 "Buyer" refers to the company or individual purchasing the goods or services from Mass&Deebs Branding Agency.

1.2 "Goods" refers to the products or services provided by Mass&Deebs, including but not limited to designs, media content, and coordination of third-party services such as printing and event planning.

1.3 "Sales Agreement" refers to the written agreement between the Buyer and Mass&Deebs detailing the goods or services to be provided, pricing, and associated terms.

1.4 "Seller" refers to Mass&Deebs Branding Agency, the entity facilitating the goods or services for the Buyer.

2. Agreement

2.1 These Terms and Conditions of Sale ("Terms") apply to all sales and services provided by Mass&Deebs.

2.2 The Terms will prevail over any conflicting conditions proposed by the Buyer unless otherwise agreed in writing by both parties.

2.3 By placing an order, the Buyer acknowledges and agrees to these Terms.

3. Price and Payment

3.1 The price of goods and services will be as stated in the Sales Agreement or invoice.

3.2 A non-refundable deposit of 50% is required to initiate work on large orders. The remaining balance must be paid before delivery or completion.

3.3 Payment for smaller orders must be made in full before production begins.

3.4 Prices are final once confirmed, unless changes to the project scope are requested by the Buyer.

3.5 Late payments may incur interest at a rate of 4% above the prevailing bank base rate unless otherwise agreed in writing.

4. Delivery

4.1 Delivery dates provided by Mass&Deebs are estimates and are not guaranteed.

4.2 The Seller will make reasonable efforts to meet delivery dates but is not liable for delays caused by third-party service providers, including printers, shipping companies, or event planning firms.

4.3 The risk of loss or damage to the goods shall pass to the Buyer upon delivery.

5. Liability

5.1 The Seller’s total liability for any claim arising out of or in connection with the sale of goods or services shall be limited to the total amount paid by the Buyer for the specific order in question, or 50% of that amount, whichever is lower.

5.2 Mass&Deebs shall not be liable for any indirect, special, or consequential damages, including loss of profits, business, or reputation.

5.3 The Buyer assumes responsibility for approving final proofs. No refunds or compensation will be issued for errors that were present in the approved design or print proofs.

6. Refund and Return Policy

6.1 Refunds are only provided for defective or misprinted goods. Defects must be reported within 7 days of receipt, with proof of picture, and the previous order must be returned.

6.2 Custom goods or services are non-refundable once the Buyer has approved the final design or proof.

6.3 In cases where part of the order is defective, the Seller may offer a partial refund or reprint at its discretion.

6.4 Buyers are responsible for return shipping costs for defective products. Refunds or reprints will be processed upon verification of the defect.

7. Intellectual Property

7.1 All designs, branding materials, and creative works produced by Mass&Deebs remain the intellectual property of the Seller until full payment is received.

7.2 Upon full payment, the Buyer is granted a license to use the goods as intended for their business. Unauthorized reproduction or resale of the Seller’s creative works is prohibited.

7.3 Mass&Deebs retains the right to use any content created for the Buyer for its social media, media, and website purposes unless otherwise agreed upon in writing.

8. Governing Law

8.1 These Terms and Conditions are governed by the laws of Quebec, Canada.

8.2 Any disputes arising under these Terms will be settled in the courts of Quebec.

9. Confidentiality

9.1 Mass&Deebs agrees to keep all information received from the Buyer confidential unless explicitly authorized for use, except where necessary for the completion of the project.

10. Force Majeure

10.1 Mass&Deebs will not be liable for any delay or failure to perform resulting from causes beyond its reasonable control, including but not limited to natural disasters, strikes, pandemics, or governmental actions.

11. Amendments

11.1 Mass&Deebs reserves the right to amend these Terms and Conditions. Any changes will be posted on our website, and continued use of our services indicates acceptance of such changes.

12. Indemnity

12.1 The Buyer agrees to indemnify and hold Mass&Deebs harmless from any claims, damages, liabilities, or expenses arising out of the use of goods or services provided, including any third-party claims.

13. Warranty Disclaimer

13.1 Mass&Deebs Branding Agency provides goods and services "as is" without any warranties of any kind, either expressed or implied, including but not limited to implied warranties of merchantability or fitness for a particular purpose.

limitations imposed by third-party platforms such as Instagram, Facebook, or TikTok that may affect content delivery or campaign performance.

14. Third-Party Services

14.1 Use of Third-Party Services: Mass&Deebs relies on third-party vendors for various services, including but not limited to printing, event planning, shipping, and media production. Mass&Deebs acts as an intermediary to facilitate these services for the Buyer.

14.2 Liability for Third-Party Services: Mass&Deebs is not liable for the performance, quality, or any delays caused by third-party service providers. Any claims related to the services provided by third parties must be addressed directly with those service providers.

14.3 Coordination with Third-Party Providers: While Mass&Deebs will coordinate with third-party vendors, the Seller is not responsible for delays, disruptions, or quality issues resulting from third-party services. The Buyer acknowledges that Mass&Deebs has no direct control over the operations of these third-party providers.

15. Event Planning and Management

15.1 Third-Party Event Planning: Mass&Deebs does not provide event planning services directly but works with third-party event planning companies to facilitate services for the Buyer.

15.2 Scope of Services: The scope of event planning services will be outlined in the Sales Agreement, which will specify the third-party vendor involved. Any additional services requested outside the original agreement will incur additional fees.

15.3 Vendor and Venue Coordination: Mass&Deebs acts solely as a coordinator for third-party vendors or venues and is not responsible for their performance or any liability arising from their actions.

15.4 Permits and Regulations: The Buyer is responsible for obtaining any permits or licenses required for the event. Mass&Deebs will provide guidance but holds no liability for non-compliance.

16. Media Services

16.1 Third-Party Media Production: Mass&Deebs may work with third-party media production companies to fulfill certain media services.

16.2 Ownership and Usage Rights: Mass&Deebs retains the rights to all media (photos, videos) produced until full payment is received. Upon payment, the Buyer is granted a non-exclusive license for the intended use.

16.3 Client Approval: Media content drafts will be provided for review. The Buyer must approve the drafts within [X] days. Delays in approval may affect the delivery timeline.

16.4 Alterations: Any requests for major alterations after final approval will incur additional charges. Minor adjustments are allowed during the draft phase, but changes after final delivery will be billed separately.

the property of Mass&Deebs until full payment is made. Upon payment, the Buyer is granted a non-exclusive license to use the content as intended.

16. Media Services

16.1 Third-Party Media Production: Mass&Deebs may work with third-party media production companies to fulfill certain media services.

16.2 Ownership and Usage Rights: Mass&Deebs retains the rights to all media (photos, videos) produced until full payment is received. Upon payment, the Buyer is granted a non-exclusive license for the intended use.

16.3 Client Approval: Media content drafts will be provided for review. The Buyer must approve the drafts within [X] days. Delays in approval may affect the delivery timeline.

16.4 Alterations: Any requests for major alterations after final approval will incur additional charges. Minor adjustments are allowed during the draft phase, but changes after final delivery will be billed separately.

the property of Mass&Deebs until full payment is made. Upon payment, the Buyer is granted a non-exclusive license to use the content as intended.

17. Printing Services

17.1 Third-Party Printing: All printing services are provided by third-party printing vendors. Mass&Deebs acts as a facilitator for these services.

17.2 Proofing: The Buyer must approve print proofs before production begins. Mass&Deebs is not liable for errors found after the Buyer’s approval.

17.3 Color Accuracy: Due to the nature of printing processes, slight color variations may occur. Mass&Deebs will make reasonable efforts to achieve color consistency but does not guarantee an exact color match.

17.4 Print Quality Assurance: If a defect is found in the printed goods, Mass&Deebs reserves the right to determine whether a reprint or partial refund is warranted, as per the Refund and Return Policy.

18. Design Services

18.1 Design Ownership: All design materials remain the property of Mass&Deebs until full payment is received. Upon full payment, the Buyer is granted a license to use the design as agreed.

18.2 Revisions and Scope: The Buyer is entitled to up to three rounds of revisions. Requests beyond this will be billed at the agreed hourly rate. Any change in project scope after work has begun may require an additional fee.

18.3 Third-Party Resources: Mass&Deebs may use stock images or third-party assets in designs. The Buyer is responsible for ensuring compliance with any licensing requirements associated with these assets. 

19. Social Media Management

19.1 Content Ownership: All content created for the Buyer’s social media channels remains the property of Mass&Deebs until full payment is made. Upon payment, the Buyer is granted a non-exclusive license to use the content as intended.

19.2 Content Scheduling and Approval: Content will be scheduled based on an agreed-upon timeline. The Buyer is responsible for approving content drafts in a timely manner. Delays in approval may impact the effectiveness of the campaign.

19.3 Platform Issues: Mass&Deebs is not responsible for downtime, technical issues, or limitations imposed by third-party platforms such as Instagram, Facebook, or TikTok that may affect content delivery or campaign performance.

19.4 Performance Disclaimer: While Mass&Deebs makes every effort to maximize engagement and reach, we cannot guarantee specific outcomes or levels of engagementfrom social media platforms.

19.5 Client-Provided Content: Any materials, images, or content provided by the Buyer must be owned or properly licensed by the Buyer. Mass&Deebs is not liable for any copyright or intellectual property infringements caused by client-provided content.